Bilingual Customer Support Representative
New
D
DependentsAuditHealthcare Technology
United States, 8:00 AM EST to 12:00 PM ESTPart-Time
Salary18 - 23 USD per hour
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Job Details
- Languages
- English, Spanish
- Required Skills
- Microsoft ExcelCustomer serviceData entryGoogle Workspace
Requirements
- High school diploma or equivalent
- Fluent in English and Spanish
- Native or near-native Spanish speaking ability strongly preferred
- Must be able to clearly explain documentation requirements in Spanish
- Strong attention to detail and accuracy
- Excellent written, verbal, listening, and interpersonal communication skills
- Comfortable speaking with employees over the phone
- Able to work independently in a remote environment
- Reliable availability during morning hours, preferably 8:00 AM EST to 12:00 PM EST
- Comfortable using web-based systems, email, and basic computer tools
- Ability to handle confidential information professionally and securely
Responsibilities
- Communicate with employees by phone, email, and web portal
- Answer incoming calls in both English and Spanish
- Clearly explain documentation requirements to Spanish-speaking employees
- Make outbound calls when needed, especially near the end of an audit period
- Review submitted dependent verification documents and compare them against eligibility requirements
- Determine whether submitted documents meet audit requirements or if additional information is needed
- Respond to employee questions regarding documentation, eligibility, and audit status
- Accurately enter notes, update records, and document audit activity
- Handle confidential employee and dependent information safely and securely
- Follow client-specific audit requirements and internal procedures
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