- Communicate with employees by phone, email, and web portal
- Answer incoming calls in both English and Spanish
- Clearly explain documentation requirements to Spanish-speaking employees
- Make outbound calls when needed, especially near the end of an audit period
- Review submitted dependent verification documents and compare them against eligibility requirements
- Determine whether submitted documents meet audit requirements or if additional information is needed
- Respond to employee questions regarding documentation, eligibility, and audit status
- Accurately enter notes, update records, and document audit activity
- Handle confidential employee and dependent information safely and securely
- Follow client-specific audit requirements and internal procedures
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