Bilingual Customer Support Representative

New

OneTouch DirectCustomer support

MUST LIVE IN SAN ANTONIO, TXFull-TimeJunior

Salary not disclosed

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Job Details

Languages: Must be fluent in both English and Spanish
Experience: Minimum of 1-2 years of experience in customer service or support.
Required Skills: Problem SolvingCustomer serviceCustomer support

Have a minimum of 1-2 years of experience in customer service or support.
Be fluent in both English and Spanish.
Have exceptional verbal and written communication skills.
Be familiar with CRM software and customer support tools.
Be able to work efficiently remotely with minimal supervision.
Have strong analytical and problem-solving abilities.
Be available for flexible hours, including potential evenings and weekends.
Use a Windows 11 laptop or desktop with a webcam; Mac and Chromebook are not supported, and Apple devices and Microsoft Surface are not compatible.
Meet the minimum dual-core 2.0 GHz processor and 16 GB RAM requirements.
Use a USB noise-cancelling headset with a functioning microphone; Bluetooth is not permitted.
Have an Ethernet port, Ethernet cable, and hardwired internet connection; Wi-Fi and cellular connections are not permitted.
Meet minimum internet speeds of 50 Mbps download and 20 Mbps upload.

Respond to incoming customer inquiries via phone, email, and chat.
Understand the company's products and services to address client needs.
Provide solutions to customer problems while ensuring a positive customer experience.
Maintain accurate documentation of client interactions.
Collaborate with team members to improve service delivery.

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