Customer Support Technician, Helpdesk - Offboardings & Access

New

California, United States. Washington, United States. Oregon, United States. Idaho, United States. Arizona, United States. Nevada, United States, Pacific Time ZoneFull-TimeEntry

Salary60,000 - 72,000 USD per year

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Job Details

Experience: 1-2 years
Required Skills: TroubleshootingSaaSGoogle Workspace

Requirements

Must be based in the Pacific Time Zone.
1-2 years in a help desk, IT support, or fast-paced operations role, or a strong aptitude to grow into one.
Comfort working at high volume and pace with strong prioritization and time-management skills.
Detail-driven, process-oriented mindset focused on access and security.
Excellent written and verbal communication skills.
Familiarity with Jira Service Management or similar ticketing systems.
Proficiency with Slack, Teams, or equivalent communication platforms.
Experience with Google Workspace and Microsoft 365.
Experience with Mac and Windows OS environments.
Familiarity with IAM/identity solutions such as Okta or JumpCloud.
Commitment to continuous learning and ability to retain new information.

Responsibilities

Own the offboarding and termination process end to end by de-provisioning accounts and revoking access across IAM platforms and SaaS tools.
Treat every offboarding as a security and compliance event by meeting SLAs and maintaining auditable records.
Coordinate with client HR and security contacts during sensitive or high-touch offboarding events.
Monitor, triage, and maintain the offboarding support queue to ensure timely processing.
Refine and document offboarding workflows, playbooks, and best practices.
Process IT onboardings and provision new-user accounts and access.
Handle systems access and SaaS license requests.
Provide tier-1 software and hardware troubleshooting.
Monitor and triage general support queues while upholding security protocols.

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