- Own the offboarding and termination process end to end by de-provisioning accounts and revoking access across IAM platforms and SaaS tools.
- Treat every offboarding as a security and compliance event by meeting SLAs and maintaining auditable records.
- Coordinate with client HR and security contacts during sensitive or high-touch offboarding events.
- Monitor, triage, and maintain the offboarding support queue to ensure timely processing.
- Refine and document offboarding workflows, playbooks, and best practices.
- Process IT onboardings and provision new-user accounts and access.
- Handle systems access and SaaS license requests.
- Provide tier-1 software and hardware troubleshooting.
- Monitor and triage general support queues while upholding security protocols.
TroubleshootingSaaSGoogle Workspace