Technical Account Manager
New
P
Pixel MachineryTechnology Consultancy
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Customer SuccessGoogle WorkspaceNetworking
Requirements
- 5+ years of experience in a Customer Success, Technical Account Management, or IT Consulting role.
- MSP experience strongly preferred.
- Strong technical foundation with experience across MacOS and Windows OS.
- Experience with networking and SaaS platforms including Microsoft 365, Google Workspace, Okta, JAMF, and JumpCloud.
- Ability to translate technical solutions into business value for non-technical stakeholders.
- Proven success managing client relationships, increasing retention, and driving customer satisfaction.
- Exceptional communication, presentation, and stakeholder management skills.
- Certifications such as CompTIA A+, Okta Administrator, or similar are a plus.
Responsibilities
- Serve as the primary point of contact for a portfolio of clients, building long-term, trusted relationships.
- Partner with client leadership and stakeholders to align IT strategy with business objectives.
- Support renewal and retention efforts by ensuring client satisfaction and demonstrating ROI.
- Proactively identify and define opportunities to increase client revenue through expanded service and software offerings.
- Act as a technical SME, advising clients on best practices for IT infrastructure, SaaS applications, security, and automation.
- Conduct regular check-ins, quarterly business reviews, and success planning sessions with clients.
- Coordinate with internal technical teams to ensure successful delivery of services and resolution of escalated issues.
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