Technical Customer Success Manager, API
New
J
JobgetherReal estate technology
Work remotely from a location of your choice within the United States, subject to applicable location restrictions.Full-TimeManager
SalaryHourly base pay ranging from $40.00 to $63.80 in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington State, and Washington, D.C. Rates may vary by location.
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Job Details
- Experience
- At least 2 years of experience in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a similar customer-facing technical role.
- Required Skills
- Project ManagementRESTful APIsCustomer SuccessSaaS
Requirements
- At least 2 years of experience in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a similar customer-facing technical role.
- Hands-on experience with REST APIs, webhooks, authentication methods, and integration workflows.
- Ability to investigate technical issues, identify root causes, evaluate solutions, and communicate findings and next steps.
- Strong written and verbal communication skills, including explaining technical concepts to technical and non-technical stakeholders.
- Ability to manage multiple customer implementations, competing priorities, and onboarding deadlines.
- Ability to collaborate with Customer Success, Product, Engineering, Support, and other internal stakeholders.
- Experience creating API documentation, technical guides, implementation resources, or troubleshooting instructions.
- Preferred: experience as a technical escalation point or supporting complex customer issues.
- Preferred: familiarity with SaaS products that include API functionality or third-party integrations.
- Preferred: experience supporting technology partners, integration providers, or other external stakeholders.
- Experience in real estate technology, online marketplaces, or media-related workflows is an advantage.
Responsibilities
- Lead end-to-end onboarding and implementation for Media API customers, from kickoff and integration planning through testing, launch, and go-live.
- Guide customers in translating business requirements into workflows using REST APIs, authentication, endpoints, webhooks, and integration best practices.
- Investigate API-related issues, identify root causes, recommend solutions, and coordinate with Product, Engineering, and Support.
- Manage a portfolio of API customers, primarily in the small-business segment, throughout onboarding and the customer lifecycle.
- Monitor customer health, API usage, and integration performance to identify risks and address adoption barriers.
- Manage technical relationships with integration partners and coordinate partner launches.
- Review customer objectives, integration performance, adoption metrics, and opportunities for improvement.
- Gather and communicate customer and partner feedback to Product and Engineering.
- Create and maintain API documentation, onboarding guides, implementation playbooks, and troubleshooting resources.
- Support Customer Success and Onboarding colleagues with technical escalations and repeatable processes.
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