Enterprise Customer Success Manager

New

JobgetherTechnology, industrial automation

Based in United StatesFull-TimeManager

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Languages: Professional fluency in English is required; bilingual English/French communication skills are expected
Experience: 8+ years of experience working with customers in commercial, sales, technical, customer success, or related business environments.
Required Skills: Microsoft Power BICustomer Success

Bachelor’s degree in Business Administration, Engineering, or a related field, or equivalent relevant professional experience.
8+ years of experience working with customers in commercial, sales, technical, customer success, or related business environments.
Demonstrated experience increasing annual recurring revenue and developing growth strategies for services, software, or subscription-based offerings.
Experience managing enterprise customers and working across complex, matrixed organizations.
Strong understanding of customer buying behaviors, purchasing processes, and enterprise decision-making.
Strong commercial acumen, including the ability to build trust with Sales teams and contribute to complex contract and expansion discussions.
Ability to develop, communicate, and execute recurring revenue strategies at the corporate account level.
Strong understanding of how services are structured and delivered, and ability to collaborate with service delivery teams on behalf of customers.
Strong analytical and problem-solving abilities, with the capacity to translate customer data and insights into actionable recommendations.
Professional fluency in English; bilingual English/French communication skills are expected.
Experience with customer success platforms such as Gainsight and analytics tools such as Power BI is preferred.
Experience in manufacturing, industrial automation, technology, or another complex B2B environment is an asset.

Manage annual recurring revenue targets and growth strategies for contracts and software subscriptions across an enterprise account portfolio.
Use customer success platforms and workflow data to execute onboarding, adoption, expansion, and renewal activities.
Analyze customer and business data to demonstrate the value delivered through services contracts and software subscriptions.
Communicate customer value and outcomes through regular business reviews, including Quarterly Business Reviews, and aggregate insights at the corporate customer level.
Identify customer needs, usage patterns, and business insights to recommend changes or additions to services and subscription scopes.
Initiate expansion opportunities with Sales and track the effectiveness of expansion motions.
Build trusted customer relationships and understand stakeholders’ buying behaviors, business priorities, and decision-making processes.
Collaborate with Sales, Delivery, Distribution, and other internal teams to support the customer experience.
Advocate for customer needs and provide feedback to portfolio teams to improve services, offerings, and customer outcomes.
Identify retention risks, address customer concerns, and strengthen adoption and engagement.

View Full Description & ApplyYou'll be redirected to the employer's site