Customer Success Manager

New

JobgetherIdentity verification and fraud prevention

Fully remote within the United StatesFull-TimeMiddle

SalaryBase salary: $88,000–$106,000 per year. Eligible for commission payments.

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Job Details

Experience: 3–5+ years of relevant professional experience, including at least 2 years in Customer Success or account management within a SaaS or technology environment.
Required Skills: SalesforceCustomer SuccessSaaSGoogle WorkspaceAccount Management

Have 3–5+ years of relevant professional experience, including at least 2 years in Customer Success or account management within a SaaS or technology environment.
Have experience managing commercial or mid-market customer portfolios and building trusted stakeholder relationships.
Be able to develop customer success plans and align product adoption with business objectives.
Be able to communicate measurable business value.
Understand renewal processes, renewal forecasting, and proactive account-risk identification.
Have experience with Gainsight or a similar customer success platform, Salesforce, and Google Workspace.
Have analytical skills to interpret account data, identify trends, assess customer health, and recommend improvements.
Be able to collaborate effectively with internal teams and external customers.
Be willing and able to travel up to 25% as required.
Preferred: familiarity with call center technology, CCaaS, or contact center infrastructure.
Preferred: experience in fraud prevention, identity authentication, cybersecurity, or related technology sectors.

Manage a portfolio of commercial and mid-market accounts, tailoring engagement to customer goals and lifecycle stage.
Serve as the primary customer contact and advise on product adoption and business value.
Create customer success plans, lead adoption reviews, and identify underused product features.
Communicate platform value and quantify realized benefits against customer expectations.
Coordinate renewals with Account Executives, maintain timelines and forecasts, and escalate commercial decisions when needed.
Monitor account health, identify renewal risks, and develop plans to improve engagement, adoption, and retention.
Coordinate with Support and Product teams to resolve customer concerns and lower-complexity escalations.
Use Gainsight health scores, Salesforce, analytics, and reporting tools to monitor customer health and guide engagement.
Help customers implement new features and educate them on fraud prevention and authentication best practices.
Facilitate product enhancement requests, beta engagements, customer references, and case studies.

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