Scaled Account Manager
New
D
DoiTCloud technology
Remote US East; open to candidates located in North America.Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong verbal/written communication skills in English
- Experience
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role; 3+ years of experience in a technology company
- Required Skills
- AWSGCPKubernetesSalesforceCustomer SuccessAccount Management
Requirements
- Have 2+ years of experience in an Account Management, Customer Success, or Customer Engineering role.
- Have 3+ years of experience in a technology company.
- Bring strong verbal and written communication skills in English.
- Have technical skills to engage productively with technical teams and build influential relationships.
- Have strong operational and administrative skills, with an analytical and detail-oriented approach.
- Be able to move between big-picture thinking and detailed execution.
- Experience with AWS, GCP, or other major public clouds is a plus.
- Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, or data platforms is a plus.
- AWS Cloud Practitioner or Google Cloud Digital Leader certification is a plus.
Responsibilities
- Manage a scaled portfolio primarily in the SMB and mid-market segments using Salesforce to maintain account context, stakeholders, risks, opportunities, renewals, and next steps.
- Prioritize customer engagement using data, build multi-threaded relationships, and understand customers’ business priorities, cloud footprints, FinOps maturity, and desired outcomes.
- Drive retention and renewal outcomes by identifying risks, coordinating mitigation plans, and leading commercial discussions on pricing, commitments, contracts, and approvals.
- Identify, qualify, and manage expansion opportunities across workloads, migrations, cost optimization, managed commitments, DoiT products, and services.
- Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution while owning the commercial relationship.
- Run customer cadences including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews.
- Coordinate escalations with the appropriate DoiT owner, keep customers informed, and drive accountability through resolution.
- Use customer data, dashboards, CRM workflows, and AI or automation tools to improve portfolio coverage and create repeatable operating rhythms.
- Share actionable customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales.
- Maintain account reviews and plans for priority customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans.
View Full Description & ApplyYou'll be redirected to the employer's site
