Senior Account Manager, Betting & Gaming
New
J
JobgetherBetting and gaming
Fully remote work environment in Canada.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 3 years of experience as an Account Manager or in a comparable client-facing commercial role
- Required Skills
- Account ManagementClient relationship managementCRM
Requirements
- At least 3 years of experience as an Account Manager or in a comparable client-facing commercial role.
- A proven record of meeting or exceeding retention and expansion targets across a portfolio of accounts.
- Experience managing and expanding accounts across multiple products or solutions.
- Experience identifying and closing cross-sell and upsell opportunities.
- Experience leading commercial discussions and negotiating expansions and renewals.
- Comfort working with data and interpreting customer performance metrics.
- Strong CRM discipline and experience maintaining accurate forecasts and account records.
- Ability to explain complex technology and fraud-related concepts in clear business language.
- Fraud prevention experience is highly desirable.
- Must be eligible to work in Canada.
Responsibilities
- Own a portfolio of client accounts against retention and growth targets and develop account plans.
- Manage commercial relationships throughout the contract lifecycle, including expansions and renewals.
- Lead client commercial discussions and identify cross-sell and upsell opportunities.
- Build relationships with senior customer stakeholders responsible for budgets and expansion decisions.
- Monitor client performance metrics to identify opportunities for fraud prevention outcomes, adoption, and account growth.
- Lead regular business reviews that demonstrate delivered value and set priorities for each customer relationship.
- Coordinate product education, resources, and internal expertise to increase customer use and understanding of the platform.
- Coordinate internal responses to customer concerns and communicate recurring root causes to relevant teams.
- Collaborate with Customer Success, Sales, Product, and Engineering on implementation and ongoing delivery.
- Maintain account records, forecasts, renewal information, and expansion opportunities in CRM systems.
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