Senior Account Manager, Betting & Gaming

JobgetherBetting and gaming

Fully remote work environment in Canada.Full-TimeSenior

Salary not disclosed

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Job Details

Experience: At least 3 years of experience as an Account Manager or in a comparable client-facing commercial role
Required Skills: Account ManagementClient relationship managementCRM

Have at least 3 years of experience as an Account Manager or in a comparable client-facing commercial role.
Bring a proven track record of meeting or exceeding retention and expansion targets across a portfolio of accounts.
Have experience managing and expanding accounts across multiple products or solutions.
Be able to identify and close cross-sell and upsell opportunities.
Have experience leading commercial discussions and negotiating expansions and renewals.
Bring strong CRM discipline and experience maintaining accurate forecasts and account records.
Be comfortable interpreting customer performance metrics to develop commercial arguments.
Be able to explain complex technology and fraud-related concepts in clear business language.
Work effectively with Sales, Customer Success, Product, Engineering, and other teams.
Fraud prevention experience is highly desirable.

Own a portfolio of client accounts against retention and growth targets, and develop account plans.
Manage commercial relationships throughout the contract lifecycle, including expansions and renewals.
Lead commercial discussions and identify cross-sell and upsell opportunities across multiple solutions.
Build relationships with senior customer stakeholders responsible for budgets and expansion decisions.
Monitor client performance metrics to identify opportunities for improved fraud prevention outcomes, adoption, and account growth.
Lead regular business reviews to demonstrate value and establish priorities for customer relationships.
Coordinate product education, resources, and internal expertise to increase customer use and understanding of the platform.
Respond to customer concerns, coordinate internal resolution, and communicate recurring root causes to relevant teams.
Collaborate with Customer Success, Sales, Product, Engineering, and other teams to support implementation and ongoing delivery.
Maintain account records, forecasts, renewal information, and expansion opportunities in CRM systems.

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