- Perform secondary response and advanced troubleshooting of escalated customer issues.
- Analyze and document unfamiliar client server, workstation, and network environments.
- Set and manage client expectations throughout the troubleshooting process.
- Develop, document, and implement client standards based on best practices.
- Review client environments for security best practices and manage risks.
- Provide escalated support, mentoring, and technical leadership to other engineers.
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