- Act as primary customer point of contact and tactical liaison.
- Manage technical programs and track progress on priority initiatives and roadmaps.
- Conduct recurring account reviews and coordinate communications for project alignment.
- Develop functional knowledge of client business operations, technical challenges, and infrastructure.
- Define program charters, milestones, roles, and success measures.
- Provide technology recommendations and guidance in alignment with business needs.
- Coordinate with internal project, security, network, and service delivery teams.
- Assist with budget forecasting, financial cost analysis, and vendor selection.
Project ManagementAccount Management