- Lead and mentor the ServiceNow platform team, provide technical coaching, conduct code reviews, and enforce coding and architecture standards.
- Spend roughly 50% of the role on direct development as a hands-on leader.
- Lead the development lifecycle from requirements gathering and solution design through configuration, customization, testing, documentation, and deployment.
- Architect scalable ServiceNow solutions and create architecture documentation and platform roadmaps.
- Develop and optimize workflows, service requests, business rules, UI policies, automations, and integrations using Flow Designer, Integration Hub, and scripting.
- Integrate ServiceNow with enterprise systems using REST/SOAP, MID Server, and JDBC.
- Lead platform upgrades, patches, module rollouts, and custom application development across ITSM, CSM, and other modules.
- Maintain the domain-separated ServiceNow environment, including data segregation, delegated administration, and tenant-level configuration.
- Monitor platform health and usage; troubleshoot issues, tune performance, support capacity planning, and lead incident response.
- Maintain integration data quality and support governance, change processes, release planning, demos, and Change Control Board presentations.
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