Platform Team Lead, Digital Platforms
New
T
ThriveIT managed services
Workable workplace: remote; Workable locations: Sarasota, Florida, United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 7+ years of IT experience, including a minimum of 5 years of ServiceNow development and architecture experience
- Required Skills
- JavascriptServiceNow
Requirements
- Have 7+ years of IT experience, including at least 5 years of ServiceNow development and architecture experience.
- Demonstrate end-to-end solution design, custom application development, and developer mentorship experience.
- Bring expertise across ServiceNow ITSM, CSM, CMDB, ITOM, and Domain Separation.
- Have experience with Discovery, Service Mapping, UI Builder, Now Assist, and ServiceNow Scoped Applications.
- Be proficient in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting.
- Have experience integrating ServiceNow with enterprise systems using REST/SOAP, MID Server, JDBC, and API frameworks.
- Know ServiceNow components including Service Catalog, Change/Incident/Problem Management, Asset Management, Knowledge, and Release Management.
- Have experience with platform performance tuning, CMDB and data modeling, instance governance, and multi-tenant, domain-separated platforms.
- Understand upgrade strategies, security models, access controls, and compliance requirements; have knowledge of LDAP, SSO, OAuth, and web services integration.
- Have experience applying AI or automation to workflows, insights, or decision-making.
- Be skilled in Agile/Scrum and DevSecOps practices and able to support a 24x7 platform, including nights-and-weekends on-call rotation and extended support hours.
- Hold a bachelor's degree in Computer Science, Engineering, or a related field; a master's degree is a plus.
- Hold ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications.
- Preferred qualifications include ITIL v3/v4 Foundation and relevant ServiceNow CIS, Integration Hub, Advanced Administrator, or Architect certifications.
Responsibilities
- Lead and mentor the ServiceNow platform team, provide technical coaching, conduct code reviews, and enforce coding and architecture standards.
- Spend roughly 50% of the role on direct development as a hands-on leader.
- Lead the development lifecycle from requirements gathering and solution design through configuration, customization, testing, documentation, and deployment.
- Architect scalable ServiceNow solutions and create architecture documentation and platform roadmaps.
- Develop and optimize workflows, service requests, business rules, UI policies, automations, and integrations using Flow Designer, Integration Hub, and scripting.
- Integrate ServiceNow with enterprise systems using REST/SOAP, MID Server, and JDBC.
- Lead platform upgrades, patches, module rollouts, and custom application development across ITSM, CSM, and other modules.
- Maintain the domain-separated ServiceNow environment, including data segregation, delegated administration, and tenant-level configuration.
- Monitor platform health and usage; troubleshoot issues, tune performance, support capacity planning, and lead incident response.
- Maintain integration data quality and support governance, change processes, release planning, demos, and Change Control Board presentations.
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