ServiceNow Lead, Business Analyst
New
J
JobgetherIT service management
Based in the United StatesContractLead
Salary70 - 80 USD per hour
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Job Details
- Experience
- At least 8 years of experience in IT business analysis; at least 5 years of experience working with ServiceNow ITSM or HR Service Delivery (HRSD); at least 1 year of hands-on experience developing or delivering solutions using generative or agentic AI.
- Required Skills
- AgileSCRUMJiraServiceNowGenerative AI
Requirements
- Have at least 8 years of experience in IT business analysis.
- Have at least 5 years of experience working with ServiceNow ITSM or HR Service Delivery (HRSD).
- Have at least 1 year of hands-on experience developing or delivering solutions using generative or agentic AI.
- Understand IT Service Management processes, including incident management, request management, major incident management, and change management.
- Have in-depth knowledge of ServiceNow out-of-the-box platform capabilities.
- Have experience with Agile and Scrum methodologies.
- Have experience managing backlogs and Agile delivery activities using Jira or ServiceNow Agile Development.
- Be able to lead functional discussions and align teams in a client-facing environment.
- Hold the ServiceNow Certified System Administrator (CSA) certification.
- Hold ServiceNow Certified Implementation Specialist (CIS) certification in ITSM or HRSD.
Responsibilities
- Lead process design and fit-gap analysis, prioritizing out-of-the-box ServiceNow functionality over unnecessary customization.
- Collaborate with the client's Product Owner to define, refine, and prioritize the product backlog.
- Manage incident (INC) and request item (RITM) backlogs, ensuring requirements are documented and prioritized.
- Own Agile delivery artifacts, including user stories, acceptance criteria, and sprint plans.
- Facilitate Scrum ceremonies and support the team throughout the Agile delivery lifecycle.
- Guide development teams on functional requirements, configuration decisions, and testing activities.
- Apply generative and agentic AI tools to accelerate requirements analysis, user story writing, configuration, and solution validation.
- Communicate functional and technical concepts clearly to client stakeholders.
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