Senior ServiceNow Business Analyst
New
L
LightFeatherFederal IT
Location: United States; Fully Remote, EST hoursFull-TimeSenior
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
- Required Skills
- JiraServiceNowAzure DevOps
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- 5+ years of experience as a Business Analyst.
- At least 3 years of experience dedicated to the ServiceNow platform.
- Experience working in the federal contracting space, including DoD, DHS, or civilian agencies.
- Experience working in an Agile/Scrum environment.
- Knowledge of ServiceNow ITSM and at least one other major workflow, such as ITOM, HRSD, SPM, ITAM, or custom applications.
- Experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
- Proficiency in Visio, Lucidchart, or similar process-mapping tools.
- ServiceNow Certified System Administrator (CSA) certification required.
- ITIL v4 Foundation or higher is preferred.
- PMP or Agile certifications such as CSM or SAFe PO/PM are preferred.
Responsibilities
- Lead client workshops and focus groups to elicit, analyze, and document business requirements aligned with agency mission goals.
- Translate business needs into user stories, acceptance criteria, and functional specifications within Agile/Scrum frameworks.
- Conduct gap analyses between legacy processes and ServiceNow out-of-the-box functionality.
- Collaborate with the Agile Coach to design and distribute Agile processes and standard operating procedures for ServiceNow delivery teams.
- Review user stories and requirements for accuracy, completeness, and readiness for sprint planning.
- Mentor junior developers and analysts on business context, federal domain constraints, and ServiceNow best practices.
- Conduct peer reviews of functional designs and test scripts.
- Develop process maps, workflows, and data models for end-to-end service delivery.
- Collaborate with government stakeholders and System Architects on ServiceNow best practices and technically feasible designs that meet federal IT standards, including Section 508 and FISMA/NIST controls.
- Develop and execute UAT plans, create test scripts, coordinate testing, and prepare SOPs, user guides, and training decks.
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