Head Of Customer Success & Growth
New
G
GotPhotoB2B SaaS
US - Remote (role specifically mentions US & Canada in title)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Account ManagementCustomer Success
Requirements
- 8+ years of experience in Customer Success, Account Management, or Expansion leadership.
- Demonstrated experience within B2B SaaS or transaction-based platforms.
- Proven track record leading teams responsible for retention, expansion, and revenue growth.
- Strong commercial mindset with experience managing usage-based or GMV-driven business models.
- Executive presence with the ability to influence senior stakeholders internally and externally.
- Highly data-driven with the ability to translate metrics into clear growth strategies.
- Experience scaling teams and building operational frameworks in a high-growth environment.
Responsibilities
- Own Net Revenue Retention (NRR), driving customer retention, expansion, and long-term revenue growth.
- Lead and develop a high-performing Customer Success organization with clear performance accountability.
- Drive GMV growth through strategic account planning, executive engagement, and value-based customer partnerships.
- Ensure renewal success by proactively managing risk, adoption, and customer health.
- Establish scalable Customer Success processes, playbooks, and operating rhythms to support growth.
- Use customer insights and data to inform strategy, forecasting, and cross-functional decision-making.
- Partner with Sales, Product, and Marketing to align customer lifecycle strategy and improve customer outcomes.
- Act as the Voice of the Customer and influence product and go-to-market priorities.
- Build a culture of accountability, customer focus, and continuous improvement across the team.
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