Director of Customer Success and Growth
New
Remote-firstFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years managing people
- Required Skills
- PythonSQLSnowflakeAccount ManagementCustomer SuccessSaaSGenerative AI
Requirements
- 3+ years of experience leading and coaching a Customer Success or Account Management team.
- Proven experience owning a retention or churn number in a B2B SaaS or Data-as-a-Service environment.
- Demonstrated ability to partner with Sales on renewals and expansion.
- Strong commercial instincts and understanding of retention economics.
- Experience working cross-functionally with Product, Engineering, and Data Science teams.
- Executive presence and ability to engage at both strategic and tactical levels.
- Data fluency with tools such as SQL, Python, and Snowflake.
- Fluency in using AI tools like Claude or ChatGPT.
- Strong leadership skills and a focus on team growth.
Responsibilities
- Lead, coach, and develop Customer Success Managers and Analysts.
- Own the entire customer book and drive gross dollar retention.
- Proactively identify and mitigate retention risk.
- Partner with Sales on expansion opportunities and renewal planning.
- Act as the voice of the customer to Product, Engineering, and Data Science teams.
- Modernize customer success operations and integrate AI into the team playbook.
View Full Description & ApplyYou'll be redirected to the employer's site
