Director, AI Transformation & Customer Success
New
A
AirtableSaaS, No-code
Remote - USFull-TimeDirector
SalaryFor all other work locations (including remote), the on-target earnings range for this role is: $223,000 — $316,200 USD. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is: $248,000 — $351,200 USD.
Apply NowOpens the employer's application page
Job Details
- Experience
- 12+ years
- Required Skills
- Change ManagementCustomer Success
Requirements
- 12+ years of experience driving transformation, change, and organizational adoption, or leading customer success and post-sales, in complex, high-growth environments.
- Experience building and leading large teams that serve a wide range of customers and stakeholders across multiple regions and cultures.
- Demonstrated experience as an AI adopter and champion capable of guiding customers through AI journeys.
- Expertise in building teams of strategic advisors and technically capable partners.
- Strong operational rigor and systems thinking to scale processes and measure success by customer outcomes.
- Comfortable engaging senior leaders internally and externally as a trusted advisor.
- Demonstrated ability to attract, develop, and retain top talent while fostering a culture of excellence.
Responsibilities
- Recruit, develop, and lead a world-class team of High Touch Customer Success Managers.
- Define and operationalize Airtable's enterprise transformation methodology.
- Guide customers through AI adoption, workflow modernization, governance design, and operating model evolution.
- Own key metrics including retention, adoption, expansion influence, customer health, and value realization.
- Evolve the role of Customer Success to meet the changing needs of AI-enabled enterprises.
- Partner with Product and Engineering to bring customer insights into roadmap prioritization.
View Full Description & ApplyYou'll be redirected to the employer's site
