- Own Net Revenue Retention (NRR), driving customer retention, expansion, and long-term revenue growth.
- Lead and develop a high-performing Customer Success organization with clear performance accountability.
- Drive GMV growth through strategic account planning, executive engagement, and value-based customer partnerships.
- Ensure renewal success by proactively managing risk, adoption, and customer health.
- Establish scalable Customer Success processes, playbooks, and operating rhythms to support growth.
- Use customer insights and data to inform strategy, forecasting, and cross-functional decision-making.
- Partner with Sales, Product, and Marketing to align customer lifecycle strategy and improve customer outcomes.
- Act as the Voice of the Customer and influence product and go-to-market priorities.
- Build a culture of accountability, customer focus, and continuous improvement across the team.
Account ManagementCustomer Success