Customer Success Manager
New
T
ToriiSaaS Management
Location: New York, NY or Remote US; USA EST/CST Timezone (Remote), EST/CST TimezoneFull-TimeMiddle
Salary$90,000 — $115,000 USD (Remote EST OTE Pay Range)
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Job Details
- Experience
- 3+ years
- Required Skills
- RESTful APIsComplianceCRMCustomer SuccessSaaSHubSpotGoogle Workspace
Requirements
- 3+ years of experience as a B2B SaaS Customer Success Manager in security, IT, or compliance-sensitive environments.
- Proven ability to drive timely renewals, facilitate expansion conversations, and navigate commercial negotiations.
- Confidently engage with CISOs, IT leaders, and compliance teams.
- Ability to translate complex access and identity concepts into business and risk language.
- Experience supporting customers with frameworks such as SOC 2, ISO 27001, SOX, GDPR, or HIPAA.
- Technical comfort with IT ecosystems including SaaS integrations, APIs, SSO, HRIS, and IDPs (e.g., Okta, Azure AD, Google Workspace).
- Familiarity with modern CS and CRM tools such as HubSpot, Notion, Intercom, Featurebase, and Zendesk.
- Strong startup mindset with a proactive problem-solving approach.
- Excellent communication skills for executive and end-user interactions.
Responsibilities
- Own mid-market and commercial customer relationships from onboarding through renewal.
- Drive product adoption, ROI realization, and long-term account strategy.
- Lead renewal and expansion conversations, manage negotiations, and forecast accurately to hit GRR and NRR targets.
- Build trusted relationships with CISOs, IT leaders, and compliance stakeholders.
- Guide customers on access governance, audit readiness, and identity best practices.
- Partner closely with Sales, Product, and Support teams to advocate for customer needs.
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