Partner Program Manager
New
T
TwilioCommunications Technology
Remote - USFull-TimeMiddle
Salary$116,960.00 - $146,200.00 (based on Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.)
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Job Details
- Experience
- 5-8 years
- Required Skills
- Project ManagementSalesforceContent creationProcess improvementCRMCustomer SuccessSaaS
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.
- 5-8 years of experience in project or program management, customer success, or a similar role focused on partner engagement and program operations.
- Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally.
- Excellent communication skills for delivering complex information clearly across various partner communications.
- Experience with documentation management and content creation for program guides and enablement resources.
- Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments.
- Experience in SaaS or cloud-based technology environments is desired.
- Hands-on experience with partner or CRM technology stacks (e.g., Impartner, MindTickle, Crossbeam, Salesforce) is desired.
- Expertise in partner onboarding, support management, and developing partner-focused workflows is desired.
- Familiarity with partner ecosystems including SIs, ISVs, Resell, and Technology partners is desired.
Responsibilities
- Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience.
- Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs.
- Collaborate with marketing to drive engagement through partner events and certifications.
- Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings.
- Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success.
- Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys.
- Contribute to strategic projects aimed at enhancing the partner experience and overall program impact.
- Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows.
- Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams.
- Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones.
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