English Gaming Support Agent
New
Albania, Algeria, Kosovo, Nigeria, or TunisiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English (minimum C1)
- Required Skills
- TroubleshootingCustomer support
Requirements
- English proficiency at an advanced level (minimum C1).
- In-depth gaming knowledge.
- Own a modern gaming PC/laptop.
- Dedicated quiet workspace within your residence.
- Fast learner with strong troubleshooting skills.
- Internet speed of at least 15 Mb/s download and upload with latency under 120 ms.
- Minimum 8 GB RAM.
- Operating system: Windows 11 (excluding S Mode).
- CPU with a PassMark CPU Mark of 9220 or higher (8th Gen Intel or above; 2nd Gen Ryzen or above).
- GPU with a G3D Rating of 4806 or higher.
- Two monitors.
- Smartphone for two-factor authentication (Android 10+ or iOS 16+).
Responsibilities
- Handle customer support issues for an assigned game studio.
- Resolve player account and technical issues.
- Address purchase- and gameplay-related queries.
- Collaborate with a team of agents under a Team Lead and Operations Manager.
- Participate in assisted training modules to develop skills.
- Stay informed on client projects, updates, and branding to assist players effectively.
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