Customer Support Consultant, Broadband Diagnostics
New
S
SupportYourAppCustomer Support
Cape Town, Western Cape, South Africa. Lagos, Lagos, Nigeria. Belgrade, Vojvodina, Serbia. Tiranë, Tirana County, Albania. Tuzla, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Skopje, Greater Skopje, North Macedonia, 10 AM–6 PM, CETContractEntry
Salary not disclosed
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Job Details
- Languages
- German (C1/C2), English (B2+/C1)
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Excellent German (C1/C2 level spoken and written)
- English B2+/C1 level proficiency
- Basic understanding of Wi-Fi and Ethernet connectivity
- Ability to troubleshoot common connectivity issues
- Strong organizational skills with the ability to manage and prioritize multiple requests effectively
- Attention to detail
- Personal laptop or computer with at least 8GB of RAM
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
- Experience in customer or technical support role (plus)
Responsibilities
- Deliver outstanding customer support via phone calls and emails
- Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting
- Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users
- Document issues, resolutions, and troubleshooting steps accurately in the system
- Escalate complex or unresolved issues to the appropriate teams when needed
- Handle sensitive customer data with care and security
- Communicate with developers and cross-functional specialists
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