Customer Support Consultant, Broadband Diagnostics

New

Tiranë, Tirana County, Albania. Durrës, Durrës County, Albania. Bucharest, Bucharest, Romania. Iași, Iași County, Romania. Chișinău, Chisinau, Moldova. Tiraspol, Administrative-Territorial Units of the Left Bank of the Dniester, Moldova, Monday to Friday, 10 AM–6 PM, CETContractEntry

SalaryCompensation in USD

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Job Details

Languages: German (C1/C2), English (B2+/C1)
Required Skills: TroubleshootingTechnical supportCustomer support

Requirements

Excellent German (C1/C2) level proficiency, both spoken and written.
English language proficiency at B2+/C1 level.
Basic understanding of Wi-Fi and Ethernet connectivity.
Ability to troubleshoot common connectivity issues.
Strong organizational skills with the ability to manage and prioritize multiple requests effectively.
High attention to detail.
Personal computer with at least 8GB of RAM.
Stable internet connection with minimum 50 Mbps download and 40 Mbps upload.

Responsibilities

Deliver outstanding customer support via phone calls and emails.
Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting.
Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users.
Document issues, resolutions, and troubleshooting steps accurately in the system.
Escalate complex or unresolved issues to the appropriate teams when needed.
Handle sensitive customer data with care and security.
Communicate with developers and cross-functional specialists.

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