Level 2 IT Support Specialist
New
ColombiaFull-TimeMiddle
Salary100 - 200 USD per month
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Job Details
- Languages
- Intermediate to advanced English level (for client interaction)
- Experience
- 6+ years of experience in IT Support
- Required Skills
- NetworkingGoogle Workspace
Requirements
- 6+ years of experience in IT Support.
- Proven experience working in Managed Service Provider (MSP) environments.
- Strong experience supporting macOS / Apple environments.
- Experience administering Google Workspace and/or Microsoft 365.
- Experience with MDM tools such as Jamf, Intune, or similar.
- Solid understanding of networking concepts including VPNs, firewalls, and connectivity.
- Intermediate to advanced English level for client interaction.
- Strong customer-oriented mindset.
- Analytical thinking and structured troubleshooting approach.
Responsibilities
- Provide advanced Tier 2 technical support for escalated issues.
- Troubleshoot macOS environments, networking, and SaaS platforms including Google Workspace and Microsoft 365.
- Manage device onboarding, including setup, configuration, and account provisioning.
- Administer endpoint management tools (MDM) like Jamf or Intune.
- Coordinate device lifecycle, monitoring, patching, and system maintenance.
- Utilize security tools such as Okta, Entra ID, and SentinelOne for vulnerability remediation.
- Act as the primary point of contact for end users to handle ticket lifecycles from start to resolution.
- Communicate technical solutions clearly to non-technical end users.
- Collaborate with Tier 1 and Tier 3 teams on complex issue resolution.
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