Customer Success Manager
New
A
AlanHealth Insurance
Anywhere in BelgiumContractMiddle
SalaryGuide: https://alan.com/en/careers/a/salary-equity
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Job Details
- Languages
- Dutch, English
- Experience
- Minimum 3 years
- Required Skills
- Project ManagementAnalytical SkillsAccount ManagementStakeholder managementCustomer Success
Requirements
- Proven track record in customer success or account management (minimum 3 years).
- Strong client-centric mindset with experience in delivering tailored solutions.
- Ability to communicate, present, and influence key stakeholders at all levels, including C-suite.
- Experience in leading cross-functional projects with various teams (Product, Sales, Engineering, Data).
- Analytical and problem-solving skills with the ability to create data-driven reports.
- Excellent communication skills in both Dutch and English.
- Ability to work independently and adapt quickly in a fast-paced environment.
- Genuine interest in health and wellbeing with a willingness to develop in-depth industry knowledge.
Responsibilities
- Build engagement throughout the whole customer journey.
- Ensure successful onboarding of new administrators and provide advanced product education.
- Promote products and services to generate massive adoption by employees and admins.
- Handle incoming admin requests regarding operational tasks.
- Work alongside the Key Account Management team during contract renewal periods.
- Identify and execute out-of-the-box initiatives to engage customers.
- Act as the voice of customers towards product teams to drive change.
- Collaborate on building all processes and documentation to scale the practice.
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