Mid-market Customer Success Manager
New
S
SecfixSecurity Compliance
Remote-Europe (+/- 2hrs from Germany GMT+1), +/- 2hrs from Germany (GMT+1)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German (C1/C2), English
- Experience
- 4+ years
- Required Skills
- Account ManagementCustomer SuccessHubSpot
Requirements
- 4+ years of experience as a Customer Success Manager in a B2B SaaS company
- Proven ownership of renewals and expansion
- Track record of delivering strong Net Revenue Retention in mid-market or upmarket accounts
- Fluent in German (C1/C2) and English
- Comfortable managing longer cycles, complex stakeholders, and high expectations
- Confident handling tough renewal and commercial conversations
- Strong commercial mindset with a focus on expansion
- Highly structured and process-driven
- Comfortable operating with autonomy and ambiguity in an early-stage company
- Exposure to compliance, information security, risk, or GRC topics (nice-to-have)
- Experience building or improving CS processes and tooling from scratch (nice-to-have)
Responsibilities
- Own a portfolio of mid-market customers and be fully accountable for renewals and expansion
- Own the end-to-end implementation of compliance frameworks with your customers, guiding them from onboarding through audit readiness
- Become a trusted compliance partner, helping customers translate structured frameworks into practical, auditable processes
- Build and maintain clear account plans for priority customers
- Run structured renewal cycles, including pricing, scope, and procurement discussions
- Proactively identify upsell and expansion opportunities and drive them to close
- Run effective QBRs with clear narratives, outcomes, and next steps
- Maintain accurate account health, renewal forecasts, and expansion pipeline in HubSpot
- Create and improve playbooks, templates, and scalable CS processes
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