Mid-Market Customer Success Manager
New
PolandContractMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- HubSpot
Requirements
- 3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion
- Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes
- Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics
- Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels
- Detail-oriented, highly organized, and willing to dive deep into technical product details
- Cybersecurity experience a plus
- Korean speaking is a plus
Responsibilities
- Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization
- Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI
- Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates
- Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps
- Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts
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