Developer Relations & Customer Success Manager
New
Remote in EuropeFull-TimeMiddle
Salary20-33€/hour
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Job Details
- Languages
- Fluent English (C1+)
- Required Skills
- Software DevelopmentContent creationAgile methodologiesHubSpotZendeskGitHub
Requirements
- Solid experience in software development, writing code, and deploying custom web or mobile applications.
- Strong public speaking skills and comfort with stage/screen presence for live demos.
- Demonstrated ability to produce technical content, such as tutorials and screencasts.
- Practical experience with agile software development methodologies (Scrum/Kanban).
- Proficiency with technical developer tools including GitHub and issue triaging.
- Familiarity with CRM or support tools such as HubSpot or Zendesk.
- Natural ability to leverage AI tools (e.g., GitHub Copilot, LLMs) to improve developer workflows.
- Fluent English (C1+) for global community engagement.
- Ability to bridge technical and business requirements for diverse audiences.
- Passionate about the long-term success of the developer ecosystem.
Responsibilities
- Personally onboard strategic B2B clients, providing architecture design guidance and product adoption support.
- Monitor product usage trends to help clients unlock advanced features and drive expansion.
- Represent MapTiler at global developer events, including live technical demos and presentations.
- Produce engaging video content, developer tutorials, and screencasts for our website and YouTube.
- Engage with the developer community on platforms like GitHub, Discord, and Reddit to unblock creators.
- Gather technical feedback from enterprise clients and open-source contributors to inform the product roadmap.
- Monitor customer technical health indicators to proactively mitigate churn for enterprise and government clients.
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