Family Support Specialist
T
Tutor Me EducationK-12 Education
PhilippinesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Spanish
- Experience
- 2–3 years
- Required Skills
- Time ManagementMicrosoft Office SuiteGoogle Workspace
Requirements
- Bachelor’s degree.
- Minimum 2–3 years of progressive professional experience.
- Bilingual proficiency in English and Spanish.
- Experience in a remote operations environment and collaborating with virtual teams.
- Experience managing and supporting remote educators and distributed teams.
- Knowledge of the K–12 education sector, including Special Education (IEP/504) or FHY populations.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Strong time management, planning, and prioritization skills.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
Responsibilities
- Call new referrals to document student learning gaps and specific needs.
- Update the internal Job Board with student profiles to facilitate tutor matching.
- Establish recurring weekly schedules and ensure contact information exchange.
- Monitor daily attendance and troubleshoot scheduling conflicts or tutor friction.
- Compare authorized vs. actual student hours to ensure billing compliance.
- Conduct outbound outreach to sales leads and program partner referrals.
- Resolve scheduling and technical hurdles to prevent session cancellations.
- Maintain communication standards by responding to all family queries within the business day.
View Full Description & ApplyYou'll be redirected to the employer's site
