Senior Customer Experience Consultant - Conversational Design
New
This is a 100% remote opportunityFull-TimeSenior
Salary100,000 - 130,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years’ experience in corporate consulting; 2+ years’ experience with natural language AI technology; 2+ years in UX writing/linguistics
- Required Skills
- Artificial IntelligenceMachine LearningGenerative AI
Requirements
- 3+ years’ experience in corporate consulting, ideally with enterprise clients.
- 2+ years’ experience with natural language AI technology, GenAI, speech recognition, and/or machine learning.
- 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems.
- Training and/or experience in User-Centered Design principles and User Research.
- Fluency with modern diagram tools such as LucidChart and Miro.
- Demonstrable experience working successfully in cross-functional teams.
- Bachelor's level degree in a related field.
Responsibilities
- Serve as a trusted advisor to clients on customer experience automation strategy and contact center operations.
- Author customer journey storyboards, process flows, and interaction scripts for stakeholders.
- Develop and refine engaging bot personas that align with client brand requirements.
- Train IVAs before and after launch to improve response accuracy for target user populations.
- Analyze performance data and present findings to stakeholders to drive continuous improvement.
- Collaborate with AI technical and consulting teams to deliver solutions exceeding expectations.
- Support revenue growth by recommending follow-on services for existing projects.
View Full Description & ApplyYou'll be redirected to the employer's site
