Growth Technical Account Manager
New
P
PostHogSaaS
Remote (US)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisSalesforceProduct AnalyticsAccount ManagementSaaS
Requirements
- 2+ years in a closing or expansion role (AE, AM, TAM, or hybrid) at a product-led or usage-based SaaS company.
- Proven experience in a scaled or pooled coverage model managing 100+ accounts.
- Strong familiarity with product-qualified leads and usage-based expansion metrics.
- Technical fluency to discuss analytics, feature flags, session replay, and experimentation with engineers.
- Ability to analyze product usage data and billing signals to drive outreach decisions.
- Self-directed work style with the ability to build playbooks from scratch.
- High tolerance for ambiguity, particularly during the initial 90-day discovery phase.
- Comfortable prioritizing work in a high-volume account environment.
Responsibilities
- Work a pool of 1,000+ accounts using a signal-driven prioritization engine.
- Drive credit conversions for monthly billing accounts using 10% discount tiers.
- Execute use-case-led cross-selling based on product adoption gaps.
- Intervene on declining accounts to understand usage drops and mitigate churn.
- Transfer accounts exceeding growth thresholds to the TAM qualification flow via warm handoffs.
- Provide actionable feedback to improve the internal signal prioritization engine.
- Create scalable outreach content such as email sequences, templates, and one-pagers.
- Communicate product intelligence and UX feedback to product engineering teams.
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