Manager, Technical Account Management
New
Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Washington, D.C.Full-TimeManager
Salary146,000 - 220,000 USD per year
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Job Details
- Experience
- 4+ years of managing high-performing technical or customer-facing teams; 8+ years of experience in technical account management, solutions engineering, customer success engineering, or a similar client-facing technical role.
- Required Skills
- RESTful APIsCRMChange ManagementSaaS
Requirements
- 4+ years of managing high-performing technical or customer-facing teams in a SaaS environment.
- 8+ years of experience in technical account management, solutions engineering, customer success engineering, or a similar client-facing technical role.
- 4+ years of experience working with complex enterprise customers (Fortune 2000).
- Proven track record of hiring, developing, and retaining strong technical talent.
- Experience guiding teams through enterprise change management and digital transformation.
- Familiarity with customer health metrics, adoption frameworks, and maturity models.
- Ability to coach team members on translating usage data into business narratives.
- Working knowledge of AI-driven product features and practical AI adoption patterns.
- Strong understanding of CRM platforms, SSO technologies (SAML, OIDC, SCIM), REST APIs, MCPs, and email deliverability.
- Strong communication skills with experience presenting to both technical teams and executive stakeholders.
- Ability to define and optimize processes while navigating organizational ambiguity.
Responsibilities
- Lead and develop a team of Technical Account Managers, setting high performance standards and building a supportive culture.
- Drive technical customer outcomes by ensuring proactive guidance and best-practice recommendations for platform adoption.
- Leverage platform usage data to create actionable business outcomes and ROI narratives for stakeholders.
- Design and implement organizational and process improvements to support the growth of the TAM function.
- Synthesize technical feedback and insights to inform product roadmap decisions and process refinements.
- Partner across Customer Success, Sales, Support, and Product & Engineering to align on business strategy and priorities.
- Maintain deep expertise in the Highspot platform, AI adoption, and SaaS technical environments.
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