Technical Account Manager
New
I
InovalonHealthcare Technology
Remote- United StatesFull-TimeMiddle
Salary112,600 - 120,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5 years
- Required Skills
- SQLData AnalysisRESTful APIsJSONTechnical supportCustomer Success
Requirements
- 3–5 years of experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.
- Experience in a Technical Account Manager, Technical Support, Data Operations, Customer Success or similar customer-facing technical role.
- Understanding of healthcare data workflows, processing methodologies, and data delivery environments.
- Familiarity with healthcare data privacy, compliance, and regulated data environments.
- Strong troubleshooting and analytical problem-solving skills with the ability to manage complex customer scenarios.
- Familiarity with APIs, structured data formats (JSON, CSV, XML), and technical data integration concepts.
- Working knowledge of SQL and experience investigating data-related issues.
- Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Bachelor’s degree in Information Systems, Computer Science, Data Analytics, Business Technology, or a related field preferred.
Responsibilities
- Develop a strong understanding of customer use cases, data products, and industry trends to support customer success and ongoing adoption.
- Partner closely with Customer Success Managers to provide technical consultation and support during customer engagements.
- Investigate and troubleshoot customer data delivery, integration, and technical support issues.
- Validate customer data extracts and delivery outputs to help ensure quality and accuracy prior to delivery.
- Support escalated customer issues by coordinating across internal teams and driving timely resolution.
- Collaborate with Product, Engineering, and Operations teams to communicate customer feedback, recurring issues, and enhancement opportunities.
- Assist customers in understanding APIs, delivery methods, and technical documentation.
- Analyze data quality concerns and work with internal stakeholders to identify root causes and corrective actions.
View Full Description & ApplyYou'll be redirected to the employer's site
