Sr. Technical Account Manager

New

United StatesFull-TimeSenior

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

4+ years of experience in a client-facing technical role (e.g., TAM, Solutions Consultant, Customer Success Engineer).
Strong technical aptitude for troubleshooting complex systems and applications.
Solid understanding of software development processes, integrations, and modern SaaS architectures.
Experience with enterprise change management or digital transformation initiatives.
Familiarity with customer health metrics, adoption frameworks, and value realization methodologies.
Ability to analyze platform data and turn usage metrics into business narratives.
Practical knowledge of AI-driven product features and adoption strategies.
Clear, confident communication skills for engaging with technical and executive stakeholders.
Proven problem-solving skills with a focus on creative, customer-centric solutions.
Ability to manage multiple customer engagements concurrently.
Technical experience with CRM platforms, SSO technologies (SAML, OIDC, SCIM), REST APIs, MCPs, and email deliverability.

Become a subject matter expert on the Highspot platform and its integrations.
Act as the primary technical point of contact for mid-to-upper-market clients.
Provide proactive technical guidance on AI-powered features, workflows, and automation.
Translate platform analytics and health scores into clear business outcomes and ROI narratives.
Collaborate with CSMs, Account Executives, and Engineering to drive retention and expansion.
Lead customer meetings to provide progress updates and strategic counsel.
Identify product enhancements based on customer feedback and usage patterns.
Manage customer expectations and deliverables through clear stakeholder communication.

View Full Description & ApplyYou'll be redirected to the employer's site