Manager, Technical Account Management
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years of managing high-performing technical or customer-facing teams; 8+ years of experience in technical account management, solutions engineering, customer success engineering, or a similar client-facing technical role.
- Required Skills
- RESTful APIsCRMData analyticsChange ManagementSaaS
Requirements
- 8+ years of experience in technical account management, solutions engineering, or customer success engineering.
- 4+ years of management experience leading high-performing technical or client-facing teams.
- 4+ years of experience working with complex enterprise customers (Fortune 2000).
- Proven track record of hiring, developing, and retaining technical talent.
- Experience with enterprise change management and digital transformation initiatives.
- Familiarity with customer health metrics, adoption frameworks, and maturity models.
- Strong working knowledge of CRM platforms, SSO technologies (SAML, OIDC, SCIM), and REST APIs.
- Understanding of email deliverability and MCPs.
- Ability to coach team members on translating platform analytics into business narratives.
- Knowledge of AI-driven product features and practical AI adoption patterns.
- Excellent communication skills for articulating vision to both technical teams and executives.
- Proven ability to optimize processes and navigate ambiguity.
Responsibilities
- Lead and develop a team of Technical Account Managers by coaching on technical depth, communication, and strategy.
- Drive proactive technical guidance to ensure customers realize value from the Highspot platform and AI-powered features.
- Leverage platform analytics and usage metrics to define business outcomes and ROI narratives for stakeholders.
- Partner with management to design and implement organizational, process, and operational improvements as the team grows.
- Synthesize technical feedback and product insights from the team to inform the product roadmap.
- Collaborate across Customer Success, Sales, Support, and Product teams to navigate complex customer priorities.
- Maintain expertise in Highspot platform integrations, modern SaaS architectures, and AI adoption patterns.
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