Solutions Analyst - Clinical, MDS 3.0
New
Remote, USAFull-TimeMiddle
Salary$60,000 - $65,000 a year
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Job Details
- Required Skills
- RESTful APIsTechnical supportCRM
Requirements
- MDS 3.0 expertise
- MDS Coordinator experience
- Degree, or Post-Secondary Education - Information Technology, or related technical field preferred
- Experience in a technical support position is an asset
- Sound understanding of API and service technologies and functions
- Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments
- Ability to work autonomously or as part of a remote team
- Exposure to AI tools and a desire to leverage them
Responsibilities
- Provide timely and world class customer support to users via multiple channels
- Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
- Take ownership and follow up on open cases which are unresolved
- Build strong client relationships by following up with customers in a timely manner
- Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
- Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
- Support the department’s goals, objectives, and deliverables
- Work shifts between 8am and 8pm as required
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