Account Executive, Expansion
New
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Triple WhaleEcommerce SaaS
Remote- US, Pacific Time (PST/PDT)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisAccount ManagementCustomer Success
Requirements
- 3+ years of experience in SaaS sales, account management, customer success, or a related customer-facing role.
- Proven track record of growing existing customer relationships and exceeding revenue goals.
- Strong consultative selling skills with the ability to connect customer challenges to business value.
- Exceptional communication and relationship-building abilities.
- Highly empathetic and customer-centric, with a natural ability to earn trust and influence stakeholders.
- Analytical and data-driven, with the ability to identify patterns, opportunities, and risks across customer accounts.
- Curious about ecommerce, digital marketing, and the challenges modern brands face.
- Comfortable operating in a fast-moving environment with ambiguity, ownership, and multiple competing priorities.
- Self-starter who thrives when given autonomy and the opportunity to build.
Responsibilities
- Own and grow a portfolio of existing Triple Whale customers through strategic upsell and cross-sell opportunities.
- Build trusted relationships with key stakeholders and become a strategic advisor to their business.
- Proactively identify growth opportunities based on customer goals, product adoption, account health, and business performance.
- Develop a deep understanding of each customer's ecommerce strategy, tech stack, and growth objectives.
- Lead commercial conversations, presentations, and negotiations with decision-makers across customer organizations.
- Create scalable plays and workflows that leverage account signals, usage trends, and customer behavior to drive expansion opportunities.
- Monitor account performance, product adoption, utilization trends, and customer sentiment to uncover opportunities and mitigate risk.
- Collaborate closely with Customer Success, Support, Product, and Marketing teams to maximize customer outcomes and retention.
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