Business Process Analyst
A
AJAIABusiness Operations
Philippines. India. PakistanFull-TimeMiddle
SalaryCompetitive base salary + performance incentives
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Job Details
- Languages
- English
- Required Skills
- Business AnalysisStakeholder managementProcess improvement
Requirements
- Exceptional spoken and written English communication skills.
- Strong business communication and comprehension abilities.
- Excellent listening skills and attention to detail.
- Ability to learn unfamiliar business processes quickly.
- Strong organizational and documentation skills.
- Analytical mindset with the ability to identify patterns and inefficiencies.
- Ability to communicate professionally with U.S.-based clients and stakeholders.
- Comfortable working independently and managing multiple projects.
- Proficiency in using AI tools for research, ideation, drafting, and quality checks.
- Experience in consulting, business analysis, operations, or process improvement (preferred).
- Experience creating SOPs and operational documentation (preferred).
- Familiarity with process mapping and workflow documentation (preferred).
Responsibilities
- Meet with business stakeholders to understand how work is currently performed.
- Observe operational workflows and document business processes.
- Identify process dependencies, decision points, and bottlenecks.
- Create detailed workflow maps, process diagrams, and step-by-step SOPs.
- Document software usage, user responsibilities, and business rules.
- Identify inefficiencies and highlight opportunities for automation and AI implementation.
- Facilitate discovery sessions and process reviews with diverse stakeholders.
- Produce operational reports and executive summaries for leadership teams.
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