Supervisor Policyowner Operations
New
Located in the United States or Puerto RicoFull-TimeManager
SalaryUSD 68000 - 87500 / year
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Job Details
- Required Skills
- Operations ManagementComplianceProcess improvement
Requirements
- Experience managing or supervising a team, ideally in a customer service environment.
- A passion for developing people and helping others grow.
- Strong communication, problem-solving, and decision-making skills.
- Ability to balance day-to-day operations with long-term strategy.
- Comfort with change and the ability to lead a team through evolving priorities.
- Ability to promote a collaborative culture and value different ideas and opinions.
- Must be located in the United States or Puerto Rico.
- Access to a high-speed internet connection.
Responsibilities
- Lead, coach, and develop a team of frontline associates, creating a strong, customer-focused culture.
- Oversee daily operations and ensure service standards and compliance requirements are met.
- Use data and feedback to drive performance, improve processes, and identify opportunities for growth.
- Partner with teams across the organization (Underwriting, Claims, etc.) to align on goals and priorities.
- Ensure adherence to company policies, procedures, and industry regulations.
- Support and lead projects that enhance the customer and associate experience.
- Champion change and lead your team through evolving business needs.
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