Business Analyst, Operations Performance (Clinical Operations)
New
S
Spring HealthMental Health
RemoteFull-TimeMiddle
Salary$106,500 - 118,000
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Job Details
- Experience
- 2–4+ years
- Required Skills
- SQLData AnalysisQuality AssuranceProcess improvementLooker
Requirements
- Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree is a plus.
- 2–4+ years of experience in management consulting, operations analytics, quality/performance management, process improvement, or an adjacent role.
- Experience in healthcare and/or member-facing operations is a plus.
- Experience building quality measurement systems (rubrics, sampling, calibration), performance scorecards, or operational KPI frameworks.
- Strong command of data and visualization tools such as Looker, SQL, and Hex.
- Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis.
- Excellent communication and storytelling skills to synthesize complex analysis into actionable insights.
- A builder’s mindset, comfortable establishing frameworks, processes, and standards in a scaling environment.
- Ability to use AI tools thoughtfully, applying human judgment to AI outputs.
Responsibilities
- Develop and maintain scalable quality monitoring frameworks for the Clinical Ops department, including sampling strategies, QA rubrics, and calibration processes.
- Translate quality data into actionable insights, identifying drivers of quality variation, root causes, and quantifying operational and member impact.
- Partner with Clinical Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives and measure their lift over time.
- Build feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management.
- Leverage AI tools to accelerate quality workflows such as rubric-assisted review and issue detection while maintaining human oversight.
- Own Clinical Operations quality measurement and reporting, including KPI definitions, scorecards, and performance packages.
- Support ad hoc analyses and special projects by framing questions, pulling data, and delivering decision-ready outputs.
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