Learning Operations & Certification Manager
India / Hyderabad, India / Chennai, Tamil Nadu, US Shift timingsFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–7 years
- Required Skills
- Microsoft Office Suite
Requirements
- Bachelor's degree in Business Administration, Education, Human Resources, Learning & Development, or a related field.
- 5–7 years of experience in Learning Operations, Training Operations, Certification Administration, or Program Management.
- Proven experience managing operational workflows, documentation, and compliance.
- Strong organizational skills and exceptional attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Proficiency with Microsoft Office Suite and reporting tools.
- Experience working with certification bodies or accreditation organizations.
- Experience with Learning Management Systems (LMS) and learning technologies.
- Exposure to global learning operations and international stakeholder management.
Responsibilities
- Serve as the primary point of contact for external certification and accreditation bodies.
- Manage end-to-end certification administration, including learner registrations, eligibility validation, and certificate issuance.
- Maintain accurate learner records, certification data, and operational documentation.
- Track curriculum updates, certification framework changes, and learning content releases.
- Collaborate with instructors and delivery teams to ensure readiness for certification programs.
- Partner with internal teams to ensure smooth certification workflows and learner experiences.
- Maintain dashboards and reports covering registrations, certifications, and operational performance.
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