Learning Operations & Certification Manager
New
IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–7 years
- Required Skills
- Microsoft Office SuiteStakeholder managementProcess improvement
Requirements
- 5–7 years of experience in learning operations, training administration, certification management, program coordination, or similar roles in a global environment.
- Strong understanding of certification lifecycle management, accreditation processes, and operational governance in learning or education ecosystems.
- Proven experience managing multiple stakeholders across internal teams and external partners with strong coordination and communication skills.
- Excellent organizational skills with strong attention to detail and the ability to manage parallel workflows in a fast-paced environment.
- Experience working with Learning Management Systems (LMS), reporting tools, and Microsoft Office Suite.
- Ability to develop structured processes, maintain documentation, and ensure compliance with operational standards.
- Exposure to global learning programs, EdTech, consulting, or corporate training environments is highly desirable.
Responsibilities
- Own end-to-end certification operations, including learner registration, eligibility validation, tracking, and issuance of certifications, ensuring accuracy, timeliness, and compliance with governing standards.
- Serve as the primary liaison with external certification and accreditation bodies, managing communication, renewals, documentation, and ongoing relationship governance.
- Oversee learning operations workflows, ensuring courseware, assessments, and training materials remain aligned with certification frameworks and updated versions.
- Coordinate with instructors, delivery teams, and internal stakeholders to ensure program readiness, operational alignment, and smooth execution of training initiatives.
- Maintain operational dashboards, reporting systems, and documentation to track certification progress, compliance status, and performance metrics.
- Identify inefficiencies across learning operations and implement process improvements, SOPs, and scalable best practices.
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