Operations Account Manager
New
E
Ethos LifeLife Insurance Technology
Remote USFull-TimeMiddle
Salary70,000 - 123,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Microsoft OfficeAccount ManagementProcess improvementCustomer SuccessGoogle WorkspaceSlack
Requirements
- Experience in external-facing enterprise account management, onboarding, or customer success roles.
- Excellent internal and external communication skills with an ability to simplify complex internal processes.
- Process-oriented with strong attention to detail and experience building back-end systems and tracking for scale.
- Demonstrated ability to work through ambiguity in a hyper-growth sales environment.
- Proven track record of meeting and exceeding goals.
- Strong interpersonal skills with the ability to identify and provide solutions for varying partner needs.
- Self-starter attitude with a bias for impact and an autonomous work style.
- Proficiency with office tools such as Slack, Google Workspace, and Microsoft Office.
- Preferred: Prior experience in life insurance or technology industries.
Responsibilities
- Own full lifecycle account management for SMB through enterprise B2B partners.
- Lead operational onboarding, including training and support for back-office account creation, payment terms, and licensing.
- Partner with strategic account managers to grow business by managing operational relationships with external partner teams.
- Translate partner operational needs into strategies and advocate for these needs internally with product and technology teams.
- Serve as an expert on company back-office operations to explain processes, SLAs, and exception routing to external partners.
- Define and scale account management strategies, cadences, and operational processes.
View Full Description & ApplyYou'll be redirected to the employer's site
