Senior Engineering Manager - Messaging Channels
New
This is a fully remote position based in the US or Canada.Full-TimeManager
SalaryUSD $236,000-$268,000 base plus significant equity
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Job Details
- Experience
- 4+ years of leadership experience
- Required Skills
- AWSPostgreSQLPythonKafkaMongoDBPeople ManagementGoSaaSDistributed Systems
Requirements
- Proven career directly managing engineers and developing top performers into principal engineers (ideally 4+ years of leadership experience)
- Experience mentoring staff engineers and highly technical contributors
- Experience leading teams that own high-volume, business-critical distributed systems such as messaging or payments
- Experience running an internal platform that other engineering teams depend on
- Demonstrated excellence in recruiting and onboarding engineers
- Clear passion for people, management, and enabling people to do their best work
- Early-stage / high-growth SaaS experience
- Experience maintaining critical infrastructure that internal and external developers build on
- Familiarity with high-level observability systems (alerting, logging, monitoring, SLOs)
- Experience supporting deeply embedded integrations with external platforms or service providers
- Comfortable supporting frontend engineering on product surfaces, even if primary background is backend
- Exposure to AI technologies (predictive and generative) is a plus
Responsibilities
- Lead the team that owns Postscript’s messaging backbone: Flow Builder, the campaign send engine, the messaging platform, and expansion into additional channels
- Drive reliability, throughput, and cost efficiency of a production system that handles Postscript-scale messaging volume
- Manage the Messaging Platform as an internal product, setting contracts, prioritization, and support expectations with engineering consumer teams
- Own the team’s dedicated on-call rotation, including incident response, blameless postmortems, and continuous improvement of reliability
- Collaborate with platform, AI, and integrations engineering teammates, product managers, and business stakeholders to plan and execute work
- Carry out performance management duties via 1:1s, annual reviews, and continuous improvement opportunities
- Provide technical mentorship and professional development for direct reports
- Establish and improve development, on-call, and incident-review processes
- Partner with Staff Engineers to develop technical roadmaps and handle platform growth
- Recruit, hire, and participate in the evaluation of candidates
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