Technical Account Manager Lead APAC
New
L
LinkedInIncentives Engine
Based in SingaporeFull-TimeLead
Salary not disclosed
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Job Details
- Required Skills
- OAuthRESTful APIsJSONPostman
Requirements
- Demonstrate a leadership style focused on building trust quickly and maintaining a supportive team culture
- Proven track record of leading teams of 10 or more people, preferably in a TAM or Integration Engineering capacity
- Navigate ambiguity with ease, showing a preference for fast-paced, smaller company environments
- Challenge the status quo by rethinking existing processes to improve team efficiency and self-sufficiency
- Apply knowledge of API-first platforms and technical account management to guide team members through complex integrations
- Support the recruitment and onboarding of new team members
- Familiarity with API technologies such as REST, SOAP, OAuth, JSON/XML, Postman, and Swagger (OpenAPI)
- Experience with middleware platforms like Workato, Mulesoft, or Zapier
Responsibilities
- Oversee the day-to-day operations of the APAC Technical Account Management team, ensuring high-quality service delivery and client satisfaction
- Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently
- Build high levels of trust and psychological safety, creating an environment where team members feel supported and empowered
- Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities
- Establish and refine scalable tools and workflows to manage team growth and workload distribution effectively
- Stay current on the Talon.One platform and API-first capabilities to jump in and support the team during critical situations
- Serve as the technical escalation point for critical customer issues in your region, working with your team and internal resources to ensure timely and effective resolution
- Contribute to programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform use
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