Lead Technical Account Manager
O
Obsidian SecuritySaaS security
UK Remote
This is a fully remote role based in EMEA, with occasional regional travel.Full-TimeLead
Salary113,000 - 125,000 GBP per year
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Job Details
- Required Skills
- CybersecuritySalesforceRESTful APIsGoogle WorkspaceServiceNow
Requirements
- Strong combination of technical expertise, customer engagement skills, and leadership capabilities.
- Strong combination of technical depth, customer engagement, and leadership experience, with the ability to drive measurable outcomes for strategic enterprise customers.
- Proven experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, or a similar customer-facing technical role supporting enterprise accounts.
- Deep understanding of cybersecurity, cloud, SaaS, and identity security concepts, including authentication, APIs, integrations, threat detection, and enterprise security workflows.
- Hands-on familiarity with platforms such as Google Workspace, Microsoft 365, Okta, Salesforce, ServiceNow and related SaaS or identity ecosystems.
- Working knowledge of security solution categories such as SIEM, IAM/IGA, identity security, CASB, SSPM, Threat Detection, AI security or related technologies.
- Ability to interpret customer environments, usage data, logs, alerts, and workflows to identify opportunities for better technical and business outcomes.
- Experience mentoring peers, leading technical initiatives, or creating scalable best practices for customer-facing technical teams.
- Comfortable working in a fast-paced startup environment with globally distributed teams; willing to travel occasionally within EMEA and internationally, up to 20%.
Responsibilities
- Drive measurable customer outcomes, platform adoption, and long-term value realization for Obsidian’s marquee enterprise customers and strategic partners across EMEA.
- Own the technical success strategy for complex enterprise accounts, aligning Obsidian’s platform capabilities to customer security priorities, business objectives, and operational maturity goals.
- Serve as a trusted technical advisor to senior customer stakeholders, including security leaders, IT executives, administrators, and executive sponsors.
- Partner with customers to define success plans, maturity roadmaps, and optimization strategies that increase product value, operational efficiency, and retention.
- Proactively identify opportunities to improve customer health, adoption, and expansion by analyzing usage patterns, business priorities, and evolving security needs.
- Orchestrate cross-functional engagement with Product, Engineering, Customer Success, Support, and Sales to deliver high-impact outcomes for strategic accounts. Represent the customer perspective in product roadmap discussions by surfacing strategic feedback, market trends, and enterprise requirements from across EMEA.
- Deliver executive-ready business reviews, account health insights, technical strategy sessions, and value realization narratives for key stakeholders.
- Lead technical workshops, enablement programs, and advisory sessions that increase customer self-sufficiency, platform maturity, and stakeholder alignment.
- Mentor and develop TAM team members by establishing best practices, sharing enterprise engagement patterns, and raising the technical bar across the region.
- Contribute to the growth and scalability of Obsidian’s EMEA Services Delivery function by improving playbooks, processes, documentation, and regional operating models.
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