Senior Manager, Global QA Operations
New
Canada, Flexibility to collaborate across multiple time zones, including occasional early morning or evening meetings.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Professional-level written and spoken English
- Required Skills
- Project CoordinationQuality AssuranceStakeholder management
Requirements
- Extensive experience in quality assurance operations, QA leadership, program management, or a related operational management role.
- Proven ability to manage or influence quality initiatives across multiple teams, regions, clients, or business units.
- Strong leadership and stakeholder management skills, with the ability to influence outcomes without direct authority.
- Experience communicating quality performance, operational risks, and strategic recommendations to senior stakeholders and clients.
- Demonstrated success managing escalations, competing priorities, and complex operational challenges in fast-paced environments.
- Strong understanding of QA methodologies, KPI development, calibration processes, root cause analysis, and continuous improvement frameworks.
- Advanced analytical skills with the ability to translate data into actionable insights and business recommendations.
- Familiarity with AI technologies, automation tools, quality platforms, and reporting systems.
- Excellent relationship-building, communication, and collaboration skills across global teams.
- Strong organizational, problem-solving, and project coordination abilities.
- Professional-level written and spoken English communication skills.
- Flexibility to collaborate across multiple time zones, including occasional early morning or evening meetings.
Responsibilities
- Oversee and support quality assurance operations across multiple global locations, projects, and client accounts.
- Build and maintain strong working relationships with QA leaders, project managers, operational stakeholders, and site leadership teams.
- Coordinate the execution of strategic QA initiatives, ensuring effective management of risks, escalations, action plans, and priorities.
- Enhance quality reporting processes, KPI visibility, calibration programs, and performance tracking mechanisms.
- Analyze quality metrics and operational data to identify trends, root causes, performance gaps, and improvement opportunities.
- Support client-facing activities by providing quality updates, contributing to issue resolution efforts, and preparing business review materials.
- Collaborate with Sales and Account Management teams to strengthen client confidence through quality insights and operational transparency.
- Support service launches, operational transitions, and expansion initiatives from a quality assurance perspective.
- Promote global consistency in QA practices while respecting local operational requirements and cultural differences.
- Contribute to the adoption of AI-enabled quality solutions, automation initiatives, reporting technologies, and process optimization efforts.
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