Senior Manager, Global QA Operations
S
SideQuality Assurance
United States. Brazil. Japan. India. Canada. United Kingdom, Global time zones, including occasional early or late meetings.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Professional-level written and spoken English.
- Required Skills
- Client relationship managementStakeholder management
Requirements
- Strong experience in QA operations, QA delivery, QA programme management or QA leadership.
- Experience working across multiple teams, sites, projects, clients or regions.
- Experience influencing QA Managers, QA Project Managers, Site Leaders or operational teams without relying only on direct authority.
- Strong client management and relationship-building skills, with confidence communicating quality topics to senior stakeholders.
- Good judgement under pressure, especially when dealing with escalations, competing priorities or live operational issues.
- Strong understanding of QA reporting, KPIs, calibration, root-cause analysis and continuous improvement.
- Ability to turn quality data into clear insight and practical action.
- Familiarity with AI, automation, reporting tools or quality technology.
- Professional-level written and spoken English.
- Comfort working across global time zones, including occasional early or late meetings.
Responsibilities
- Support global QA operations across multiple sites, regions and client portfolios.
- Build strong relationships with QA Managers, QA Project Managers, Site Leaders and operational stakeholders.
- Help keep actions, risks, escalations and QA initiatives moving across global teams.
- Improve quality reporting, KPI visibility, calibration and performance tracking.
- Use QA data to identify trends, recurring issues and opportunities for improvement.
- Support client-facing activity, including quality updates, issue resolution, relationship management and business review preparation.
- Partner with Sales and Account Management where QA insight is needed to support client confidence and service delivery.
- Support launches, transitions, service expansions and operational change from a QA perspective.
- Help drive consistency across sites while respecting local ways of working and cultural differences.
- Support AI implementation and quality technology initiatives, including reporting tools, automation and AI-enabled QA solutions.
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